Refund and Returns Policy

At DevPion, we are dedicated to providing high-quality software development and marketing services. However, if you are not fully satisfied or circumstances require changes, we offer a clear returns and refunds process. Please review the terms outlined below.

1. Scope of the Returns and Refunds Policy

This policy applies to all development and marketing services provided by DevPion, including software development, maintenance, and support. Requests for refunds are handled on a case-by-case basis, and we retain the right to approve or deny any request in accordance with the terms laid out here.

2. Eligible Services for Refunds

Refunds may be considered for the following services, under specific conditions:

• Development Services: Refund requests may be made at any time before project completion. However, DevPion will retain the cost for all work completed up to the cancellation point.

• Maintenance and Support Services: If these services have been purchased but not yet delivered, customers are eligible for a refund of unused services.

Exceptions:

• Delivered Projects: Completed projects, once approved by the customer, are non-refundable.

• Custom Development: Due to the nature of custom development, refunds are subject to a review of the work completed up to the cancellation point. The cost for work already delivered will not be refunded.

3. Refund Request Deadlines

Refund requests must be submitted within 14 days from the initial payment or service start date. Requests received after this period may not be considered.

4. Refund Criteria

• Full Refund: May be granted if the project has not yet commenced, or if a billing error occurred.

• Partial Refund: A partial refund will be issued based on the amount of work completed at the time of cancellation. DevPion will retain the cost of all services provided up until the date of cancellation.

• No Refund: If a final version of the project has been delivered and approved, no refund will be issued.

5. Refund Request Process

To request a refund, follow these steps:

1. Submit the Request: Send a written refund request to hello@devpion.com, including:

   • Full name and contact details.

   • Order or contract number.

   • A clear explanation of why you are requesting the refund.

2. Review: Our team will review your request within 5 business days and provide a decision.

3. Refund Processing: If approved, refunds will be issued within 7-14 business days via the original payment method. The time for the refund to appear in your account may vary depending on your bank’s policies.

6. Cancellation of Services

You may cancel your project at any time. However, DevPion will retain the cost of all work completed up to the date of cancellation. The amount refunded will be calculated based on the percentage of the project completed at the time of cancellation.

Cancellations of ongoing services, such as maintenance contracts, are also subject to retaining the cost for services already rendered.

7. Non-Refundable Charges

Certain fees and costs are non-refundable, including but not limited to:

• Consultation fees, if applicable.

• Licensing fees and third-party service costs already incurred.

8. Liability

DevPion is not responsible for any indirect or consequential damages that may arise from the use of its services. Refunds are limited to the amount paid for the specific service in question.

Email: hello@devpion.com
Address: Apartment 3, Cullenswood Park, Cullenswood Court, Ranelagh, Dublin, D06N978
Company Name: Sab Technologies
Registration No: 0193642SB